International Association of Airport Executives Canada

Human Factors for SMS compliance 

This course is needed to keep you current for the regulations. Perhaps you would like to host this course, thereby saving you money? If so or just to get your questions answered, email and ask.

This two day training program presented by Gary Hook has come about due to the SMS regulation requirement.

The program is necessary for all airport personnel. So if you have a few employees you can send them on this course. As per the chart below the course will cover the following topics:

Basics of an SMS and "Why HF"

A detailed look at the components of an SMS and to develop a full understanding of not only what is an SMS, but an appreciation as to why it is the right way to conduct business. The six SMS elements as espoused by Transport Canada are discussed and expanded upon with a focus on the importance of Human Factors training.

Human Factors Foundations

Human Factors is one of the most overused terms in today’s industry. This session will lay the foundation for a clear understanding of human factors and how their understanding and appreciation impact an organizations’ intrinsic safety.

Human Error

An interactive workshop with case studies that develops the participants understanding of what constitutes "human error". The focus is on a practical, common sense application that provides the participant with knowledge and understanding that will transcend the "lecture room" and have real world application and utility.

Human Error/Human Factors in Decision Making

In one sense every tool and piece of knowledge in training and experience is to enable the individual to make an effective and timely decision. The learning points of this session will focus upon decision making, specifically the impact human factors can wield. We will include discussions and case studies that highlight both an understanding and appreciation of human performance, its limitations, its challenges, its strengths and we make decisions both as individuals and groups

A Systems Perspective of Human Factors

An organization is nothing more than a group of individuals; however the influence of culture, the environment, the industry, the regulator and the stakeholders is significant upon decision making. This session will take a ‘systems’ perspective of human factors to better prepare the participant for ‘reality’.

Case Study

A video case study to take an in-depth look at how human factors, systems, and individuals can combine and lead to an accident.

Risk Management

A key tool of the decision maker is the Risk Management process. This module is designed to give the candidate an introduction to the process. While many airport authority’s have a cursory/theoretical explanation of risk management in its safety manuals, few if any of the workers have a practical understanding of the theory. The focus of this session is to bridge the gap between theory and practice.

With the essence of RM understood the next step is how to apply the theory. That comes with both the use and application of a hazard report. Perhaps the biggest challenge with hazard reporting in any organization is to understand or have the skill to be able to identify a hazard. We will discuss both the report process and the ideal resolution of same.

Human Factors Fatigue Risk Management

There are a significant proportion of airport employees who work shift work. The hazards of fatigue with shift work are well documented yet the training in this area remains grievously absent. This session will attempt to provide the basics of fatigue management, the risks of the lifestyle of shift-work and tools in which to minimize the risk of the hazard.

Safety Culture

The concept of a safety culture is not an identified element of an SMS, but the essence of an SMS embraces this essential mind set. This session will introduce the participants to what constitutes a safety culture, an awareness of the change that they must both lead and manage within themselves, and the essential organizational supporting mechanisms.

Safety Reporting

A key element of an SMS is to move from the historical ‘reactive’ perspective to a mind set of proactivity. Essential to this transition is an effective occurrence reporting system. We will discuss the basics on how to report, what to report and what to expect to foster an organizational culture of resilience and safety.

Recap and Final Exercise

As is the case in all training the participants are sitting there with the question in their mind "what’s in it for me", or "what do I have to do". The focus of this session is to bring together all the discussions and theory to provide the participants with a clear message on what is expected of them highlighted through a case study.

The above training plan is a day model proposed for IAAE training. The focus is to provide a foundational understanding to safety, to system safety, the SMS as legislated by Transport Canada and finally, to develop not a theoretical understanding but a practical application of several key areas.

Hotel Reservations – IAAE Canada will arrange a group booking at a local hotel. 
    Information will be provided a little closer to the date.

Refund & Cancellation Policy

NOTE: IAAE Canada reserves the right to reschedule any program if the number of registrants is insufficient. In this event, we will notify all registrants and refund the registration fee in full. However, any costs incurred by the registrant, such as hotel cancellation or airline penalties, are the responsibility of the registrant. Registrations are transferable. Cancellations are accepted up to one month before the course date, There are no refunds for no-shows. Course fees must be paid in full prior to the course start date.