Toronto, Vancouver airports slip in ranking
Canada's two largest airports have ranked below average in J.D. Power and Associates' 2010 ranking of consumer satisfaction with North American air terminals.
On a 1,000-point scale, Toronto's Pearson International Airport received a score of 655 while Vancouver International Airport garnered 669 points. Pearson's score was below the average of 665 points for 19 large airports. Vancouver, which belongs to a grouping of 20 medium-sized airports, had a score that was below the average of 683 for its category.
For Pearson, it marks a drop of 12 points from its score of 667 in J.D. Power's previous survey released in 2008, but Canada's largest airport managed to moved up to 12th spot from 14th. Vancouver – which lost 14 points, compared with its 683 points previously – tumbled to 17th place from eighth.
Calgary garnered 708 points to place sixth in the list of medium-sized airports. The Alberta airport wasn't ranked in the previous study because of its small sample size.
The new North American survey is based on responses from more than 12,100 passengers between January and December of 2009.
Detroit took top honours with 705 points in the 2010 J.D. Power ranking of large airports, while Newark in New Jersey placed at the bottom with 609 points. For medium-sized air terminals, Kansas City had the highest score with 742 points while New York's LaGuardia came last with 604 points.
