michelle@iaaecanada.org

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IAAE Canada e-Report Volume 15 No.15  April 13, 2015

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Greetings,

Customer Service Trends at the Airport

While Airports and Airlines work to deliver excellence in passenger service, the standards for and expectations of passengers continue to evolve. Hear how YVR is continuously striving to meet those evolving expectations, while balancing budget and resource constraints. What are the successes?  Challenges? Lessons learned?

Join us for this enlightening discussion including new trends in electonics, pets, social engagement and more with Reg Krake, Director of Customer Care, Vancouver Airport Authority at The 9th Annual Facility, Operations & Airport Managers Conference (F.O.A.M.) Vancouver - May 31-June 3, 2015.

Our progressive and exciting Agenda is almost finalized. Take a look at what's in store here. The group rates for the Hotel expire on April 30th. Don't miss out out, Register Today.

Registration for Exhibiting and Sponsorship is still open and the opportunities are filling up fast. Don't miss out, take a look here.

Sign Up
now to kick off the conference at our Golf Day.

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The Lighter Side of Aviation
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CARRY ON BAG:
An item, usually of large dimensions, which somehow managed to fit under the passenger's seat on the inbound flight. Regardless of what the passenger says the following are not acceptable as carry-on items : bicycles, steamer trunks, refrigerators, truck tires, or wide screen projection TVs.


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Chatham Kent

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Learn More About This Week’s IAAE Canada Corporate Member: Falcon Environmental Services

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Become a Member of our Board
Click Here for Info

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Interested in Membership?

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Click Here to view
The IAAE Canada Movie
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 Upcoming Conferences 

EventLocationDate

Save The Date!
The 9th Annual Facility, Operations & Airport Managers Conference (FOAM)

Vancouver, BC

May 31-June 3, 2015

ACI-NA’s JumpStart® Air Service Development Conference

Seattle, WA

June 1-3, 2015

SWIFT Conference & Trade Show

Montreal, QC

Sept 14-17, 2015

87th Annual AAAE Conference & Exposition

Philadelphia, PA

June 7-10, 2015

Canadian Airports Electrical Association CANEW Conference 2015

Penticton, BC

Sept 27-Oct 2, 2015

Airport Management Council of Ontario (AMCO) 30th Convention & Tradeshow

Toronto, ON

Oct 4-7, 2015

2015 Wings of Saskatchewan Conference & Tradeshow

Regina, SK

Oct 28-30, 2015

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View All Training Courses Upcoming Training Courses

Course

Location

Date

(BASOS) Basic Airport Safety Operations School (New Dates)

Sydney, NS

June 10-12

(AWC) Airport Wildlife Control

Gillam, MB

May 12

(APM) Airport Project Management

Toronto, ON

May 12-14

(AIT) Airport IT Management

Toronto, ON

May 19-21

(ACA) Accreditation Academy

Calgary, AB

Oct 19-23

(W-AMSCR) Winter Aircraft Movement Surface Condition Reporting & Friction Measurement (New Dates)

Prince George, BC

Oct 19-21

(W-AMSCR) Winter Aircraft Movement Surface Condition Reporting & Friction Measurement (New Dates)

Prince George, BC

Oct 21-23

Please Note:  If there is a link on the training name, it will take you to the online registration. Please browse our Training Course Catalogue, if you have any interest in any of our training, please send us an email. If you have other needs you can also email us and we will work on it. Don't forget to take a look at our Online Training Courses to help keep you current.

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imageEmployment Opportunities

Only IAAE Canada Members can see full job postings by signing in to The Forum.

Posted

Title

Location

Deadline

Apr 13

Airport Finance & Corporate Services Manager

British Columbia

May 3

Apr 13

Manager, Operations & Facilities Administration

Alberta

Apr 24

Apr 10

Vice President of Business Development & Marketing

Ontario

Open

Apr 10

Maintenance Planner

British Columbia

Open

Apr 10

Business Partner

Ontario

Open

Apr 10

Manager, Fleet Management Services

Ontario

Open

Apr 10

Manager, Aviation Analysis and Optimization

Ontario

Open

Apr 10

Manager, Resource Management Unit

Ontario

Open

Apr 10

Manager, Community Outreach and Programs

Ontario

Open

Apr 10

Operations Manager

Ontario

Apr 17

Mar 31

Base Manager

British Columbia

Apr 30

Mar 23

Airport Operations Manager

Alberta

Open

Mar 20

Procurement Specialist, Special Projects

Ontario

Open

Mar 20

Senior Business Analyst - Programs & Projects

Ontario

Open

Mar 20

Business Performance Analyst

Ontario

Open

Mar 13

Concession Leasing Representative

British Columbia

Open

Mar 13

Manager, Government Affairs and Stakeholder Relations

Ontario

Open

Mar 13

Operator, Maintenance Control Center

Ontario

Open

Mar 13

Coordinator, Shift Staffing

Ontario

Open

Mar 13

Manager, Passenger Experiences

Ontario

Open

Mar 13

Manager, Passenger Engagement

Ontario

Open

Mar 6

Manager, Communications (Community Relations)

British Columbia

Open

Feb 20

Officer, Aviation Safety and Emergency Repsonse Programs

Ontario

Open

Feb 13

Senior Business Analyst, ITM

Ontario

Open

Feb 12

ITM Client Manager

Ontario

Open

Feb 6

Manager, Wayfinding

Ontario

Open

Jan 23

Manager, Infrastructure

Newfoundland

Open

Jan 23

Digital Content Editor

Ontario

Open

Dec 17

Vendor Management Advisor

Ontario

Open

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IAAE Canada

Association Update  

The IAAE Canada 2014 Annual Reportimage

The 2014 Annual Report is complete and ready for your viewing. If you did not receive it via email, please click on the image below to read it online or to download a copy.

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The 2015 Facility, Operations & Airport Managers Conference Early Bird Draw Winner

Congratulations to Paul Ritchi, A.A.E., PMP, Senior Manager,  Strategy Development, Greater Toronto Airports Authority on winning the iPad Mini! We'll have it for you in Vancouver. Enjoy!

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The 2015 Annual General Meeting and Elections

We encourage our members to join us at the IAAE Canada AGM on Monday, June 1 in Vancouver at the 9th Annual Facility, Operations & Airport Managers Conference (F.O.A.M.). Elections will take place at this meeting.

 

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Industry News 


Therapy dogs coming to Alberta airport

PAWS for People, the non-profit group running the pilot program, says...

Read the whole story

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Kelowna hub of new ultra-low-cost Canadian airline

The first to get established stands a good opportunity to establish a...

Read the whole story

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Council sends aviation improvement beacon

Based on statistics from previous years, having the system in place would...

Read the whole story

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North Peace Regional Airport increases service with increased traffic

We have reached the threshold set by Transport Canada for...

Read the whole story

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Training Program for Airport Electrical Maintenance Personnel Wanted

The courses will take place at various locations in Canada in agreement with the...

View the RFP here

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Big aspirations for Toronto’s Pearson airport

He was 23 years old, and he only had $80 in pocket...

Read the whole story
 

Sincerely,
Michelle M. Cretzman
Member Services
The International Association of Airport Executives Canada
Ph: 905-297-2236
Email: headquarters@iaaecanada.org
www.iaaecanada.org

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