QAA - Calgary

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Quality Assurance Auditing


Instructor: Laura Mortensen

Duration: 2 days

Dates & Locations:
April 30-May 1, 2018 - YYC - ACC Executive Boardroom

Hotel - Calgary Airport Marriott In-Terminal Hotel at 2008 Airport Road NE Calgary Alberta T2E 3B9
A block of rooms have been reserved at $174.00 for the nights of April 29 and April 30 under the International Association of Airport Executives Canada (IAAE Canada). The cut-off date for the group is April 23.
Click here to book your rooms

Course Schedule:
This course will run from 8am to 4pm

Other Information: Enrollment includes lunches. Please notify IAAE Canada of any food allergies

To register complete the Registration Form   Cart  $600 Members   Cart $700 Non-Members 

Course Description:

This three day training session will cover the basics of implementing a Quality Assurance Program as part of a Safety Management System in an airport environment. Participants will learn the regulatory requirements and how to implement a system that meets or exceeds them. It will allow for airport personnel with little to no auditing experience to learn how to conduct an internal audit and address the resulting corrective actions, or for more experienced auditors to pick up some nuances that may improve their auditing effectiveness. This course will also introduce concepts of system design to allow for trending and continuous improvement in processes.


• Prepare airport personnel to take on internal auditor duties
• Gain a thorough knowledge of quality assurance terminology and processes
• Understand the regulations that govern quality assurance for airports
• Educate airport managers on how to respond to audit non-conformances and implement corrective actions      • Identify best practices for auditing and corrective action
• Recognize trends through audits
• Apply principles of continuous improvement

Refund & Cancellation Policy:
IAAEC reserves the right to reschedule any program if the number of registrants is insufficient. Should this occur, we will notify all registrants and refund the registration fee in full.
• Any costs incurred by registrants, such as hotel cancellation fees or airline penalties, are the responsibility of the registrants.
• Registrations are transferable.
• Cancellations 10 days prior to the date of the course will incur a $100 administration fee.
• No-shows will be responsible for the full course fee.


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