Virtual QAA Training Course

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Instructor: Laura Mortensen B.Eng., AAP

Laura Mortensen is an Accredited Airport Professional and a member of the IAAE Canada Board of Directors. She is an experienced aviation professional with a strong background in safety management systems, quality assurance, project management, engineering, training, and software implementation.  She has a B.Eng in Aerospace Engineering from Toronto Metropolitan University (formally Ryerson) and brings experience working with large organizations as well small technology start-ups. She is currently President/CEO of Curiosity Analysis and Consulting, an aviation consulting firm focused on data analysis, using a systems approach to align objectives and data, maintain compliance, and increase the efficiency and value of processes.


April 9-10, 2024  Live, virtual classroom!

To register, complete the Registration Form

  Cart $465 Members   Cart  $515 Non-Members 

Course Schedule:
These sessions will be presented at 10 am to 4 pm (EST) with a 1/2 hour lunch break each day via Zoom Meeting

Participants will be sent course access information via email a few days before the course

Course Description:  This two day training session will cover the basics of implementing a Quality Assurance Program as part of a Safety Management System in an airport environment. Participants will learn the regulatory requirements and how to implement a system that meets or exceeds them. It will allow for airport personnel with little to no auditing experience to learn how to conduct an internal audit and address the resulting corrective actions, or for more experienced auditors to pick up some nuances that may improve their auditing effectiveness. This course will also introduce concepts of system design to allow for trending and continuous improvement in processes.

Course Topics:
♦ Prepare airport personnel to take on internal auditor duties ♦ Gain a thorough knowledge of quality assurance terminology and processes ♦ Understand the regulations that govern quality assurance for airports ♦ Educate airport managers on how to respond to audit non-conformances and implement corrective actions ♦ Identify best practices for auditing and corrective action ♦ Recognize trends through audits ♦ Apply principles of continuous improvement